Refund & Cancellation Policy
Last updated: September 2026
Haven Canvas primarily sells digital products, including spreadsheets, planners, templates, and trackers.
Because digital products can be delivered and accessed immediately, our refund policy differs from that of physical products.
1. Digital Products
Unless otherwise required by applicable law, digital products are non-refundable once they have been accessed or downloaded.
Before purchasing, please review the product description, screenshots, features, supported software/platform, and other available information carefully.
2. Before Download or Access
If you have purchased a digital product but have not yet accessed or downloaded it, you may contact us as soon as possible to request cancellation.
We will review the request and determine whether a cancellation or refund is available.
Where applicable law gives you a mandatory cancellation or withdrawal right, that right will continue to apply.
3. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us.
Where we can verify that a duplicate purchase occurred, we may provide an appropriate refund or other resolution.
4. Damaged, Corrupted, or Inaccessible Files
If a purchased file is corrupted, inaccessible, incomplete, or cannot reasonably be downloaded due to a problem with our digital delivery system, please contact us.
We will first attempt to resolve the problem by providing:
- A replacement file
- A new download link
- Technical assistance
- Another reasonable solution
If the issue cannot reasonably be resolved, we may provide a refund where appropriate.
5. Product Does Not Work as Described
If you believe a product has a material technical problem or does not substantially match its product description, contact us with details of the issue.
We will review the matter and attempt to provide a reasonable solution, such as technical assistance, a corrected file, or replacement.
Where appropriate and required by applicable law, a refund may be provided.
6. Change of Mind
Because our products are digital and may be immediately accessed or downloaded, we generally do not provide refunds simply because a customer changes their mind after accessing or downloading the product.
This does not affect any mandatory consumer rights that apply under applicable law.
7. How to Request a Refund
To request a refund or report a problem, contact us through our Contact Us page.
Please provide:
- Your name
- Order number
- Email address used for the purchase
- Product purchased
- Reason for your request
- Relevant screenshots or details if the issue is technical
8. Refund Review Time
We aim to review refund requests within 3–5 business days.
If a refund is approved, the refund will generally be processed through the original payment method where technically possible.
The time required for the funds to appear in your account may depend on your bank or payment provider.
9. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately.
We may investigate the transaction and may request additional information necessary to verify the purchase.
10. Exceptions Required by Law
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted in your country or jurisdiction.
Where applicable law provides a mandatory refund, cancellation, withdrawal, replacement, or other consumer remedy, those rights will apply.
11. Contact
For refund or cancellation requests:
Haven Canvas
Website: https://havencanvas.com
Please use our Contact Us page to contact our support team.